Job Categories : BPO/ KPO, Customer Service / Call Center, Delivery / Driving / Transport, Quality Assurance, We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together. Please refer to the job advert for further information. Quality Analyst, You would be performing quality audits and find out areas of improvement for the team. Here is the broad level of details of your responsibilities: • Monitor and check quality for email or phone support for assigned LOB/ region • Deep dive and analyse to find trends and root causes of errors to give feedback on-site or agent performance • Provide quality intelligence to help LOB managers optimize support logic and insights to the training team to bridge the knowledge gap • Report on weekly quality metrics • Work in tandem with LOB / QA managers to